Privacy policy

Privacy policy Apart Alpin

Melanie Guem – Apart Alpin, Oberdorf 19, 6631 Lermoos (contact: info@apart-alpin.com).

By using our services and granting consent in accordance with this declaration, you confirm that you have reached the age of 14 and are in a position to give valid consent, or that you already have effective consent from your parent or guardian.

Information in accordance with Art 13 GDPR
Your personal data, in particular

– Your master data (surname, first name, address, e-mail address, telephone and fax number, date of birth, customer number) as well as language and vehicle registration number,
– the data in travel documents (passport number, passport data, date of birth, issuing authority, duration, nationality) and identity documents (identity card, driver’s license, etc., including issuing authority and duration), – the data on payment method and in connection with payments, in particular with debit cards, credit cards and bank cards, – the length of stay requested by you as well as with the issuing authority and duration.
– the data on payment method and in connection with payments, in particular with EC cards, credit cards and bank cards,
– the length of stay requested by you as well as destinations, hotels, contact persons, conditions, special services, health data, frequent flyer number, personal preferences that you disclose to us, and
– special categories of data such as health data and data on special needs and on marriage/partnership,

are required for our services. This also includes bookings of travel, tourist guides, gastronomy, rental vehicles, transfers, registration processing, insurance, events, tours, accreditations, vouchers including customer creation, billing and their verification (B2B, B2C, FIT), ticket bookings.

This data is therefore stored and processed by us for these purposes and, if necessary, transferred to third parties with whom we work together to provide the most effective and best possible service for our customers – this may also include service providers in third countries as processors, software and agency service providers, authorities and offices.

We do not use profiling or automated decision-making.

The legal bases for these data processing processes are

– the fulfillment of our pre-contractual and contractual obligations towards you,
– consents obtained from you,
– legal, contractual or other legal obligations on our part (e.g. documentation rights and obligations under accounting, tax and customs law, contracts, reporting, legal disputes) as well as § 96 TKG and
– our legitimate interests (e.g. the improvement of our customer service, also in the area of direct advertising or the protection of our own legal interests).

The duration of storage is determined by the duration of our business relationship, the consent you have given and, in addition, by the statutory retention obligations and legal obligations applicable to us. We emphasize that in the case of regular cooperation for our best possible customer service, we strive to know your customer wishes already communicated to us so well that we can satisfy you continuously and permanently.

Video recording: Video surveillance is used in some areas of the hotel. These are marked accordingly. Video recordings are kept for 72 hours and are only viewed by authorized persons.

Our websites
When you visit our website, your access data is automatically collected and stored. This access data may include, in particular, the page accessed, the files viewed, the date and time of access, the user’s IP address, data of the accessing computer, in particular the browser and operating system, as well as the data volume and the notification of successful access. This access data is used by us for internal statistical purposes to ensure the security of our offer and to optimize the offer. If an unlawful act is suspected, the access data is analyzed to preserve evidence.

By entering your personal data in one of our contact forms, you consent to the transmission to and storage and processing by us for the duration of the processing of this specific request. This applies in particular to your inquiries via contact form, chat and e-mails that you send us. We need this data to process your request and in these cases we also store your IP address for the purpose of preserving evidence. The data will be stored for as long as this is necessary to answer any additional or subsequent questions you or we may have.

The legal bases for this data processing are your consent, our pre-contractual and contractual obligations towards you, our legitimate interests and legal obligations of all kinds and § 96 TKG.

Newsletter
You are free to subscribe to our newsletter. The registration, for which you must provide your e-mail address and give your consent to receive the newsletter, can only become effective when you confirm a registration link that you receive by e-mail. In order to be able to provide you with targeted information in the newsletter that is of particular interest to you, we allow you to provide information on specific interests, key dates, locations, regions and the like when you register.

In every newsletter you receive, you will find all the information you need to unsubscribe from the newsletter. For more information about our newsletters, please contact us at info@apart-alpin.com. We will be happy to help you.

The content of our website has been carefully prepared and checked several times, but we accept no liability for the topicality, accuracy and completeness of the information provided. Claims for damages due to the use or non-use of the information or due to the use of incorrect or incomplete information are excluded. All offers are subject to change and non-binding. We reserve the right to change, supplement or delete the offer or parts thereof without prior notice or to temporarily or permanently cease publication of the website.

The content and programming of our website are protected by copyright and ancillary copyright. Any duplication – including excerpts – and public reproduction, in particular the copying of texts, graphics and photos, is prohibited without our prior written consent.

Transfer to third parties / obligations of processors
Your personal data may be processed by us under certain circumstances.

– within the company, taking into account the permitted purposes of use,
– to processors (e.g. for our electronic advertising in the form of newsletters) and to third parties who must be involved in the provision of the services you have requested, all of whom have undertaken to us to comply with the applicable data protection standards,

transmitted. If compliance with European data protection standards is not possible – for example because standard contractual clauses, adequacy decisions or certifications are not guaranteed in a specific case – we will inform you in good time and also obtain the necessary consent from you. For more information, please contact us at info@apart-alpin.com.

Cookies and tracking services

We use the “Real Cookie Banner” consent tool to manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents. Details on how “Real Cookie Banner” works can be found at https://devowl.io/de/rcb/datenverarbeitung/.

The legal basis for the processing of personal data in this context is Art. 6 para. 1 lit. c GDPR and Art. 6 para. 1 lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

Contact
You can request information about your personal data stored by us free of charge at any time. As the data subject, you also have the right to revocation, information, deletion, correction, restriction and transfer of your personal data, provided that there is no legal obligation on our part to retain it.

Consequences of revocation: Deletion if there is no legal obligation to retain data.

You can request information about your personal data stored by us free of charge at any time. As the data subject, you also have the right to revocation, information, deletion, correction, restriction and transfer of your personal data, provided that there is no legal obligation on our part to retain it. Consequences of revocation: Deletion if there is no legal obligation to retain data. For further information on your rights as a data subject, please contact us at info@apart-alpin.com or by post: Melanie Guem/Apart Alpin, Oberdorf 19, A-6631 Lermoos. We will be happy to help you. The Austrian Data Protection Authority (DSB), Wickenburggasse 8-10, 1080 Vienna, is the competent supervisory authority for complaints.

Other
We have implemented organizational and technical protective measures, which we continuously evaluate and adapt as necessary, to protect your personal data stored and processed by us.

We reserve the right to amend this privacy policy at any time and to adapt it to new developments. The new version applies from the time it is made available on our website. The current version of the privacy policy is available at any time on the website at www.hotel-rustika.at, our legal notice at www.apart-alpin.com.